Before any request of exchange, please contact us to examine together the situation and to send you a returns voucher.
No parcel will be handling without the returns voucher.
From the date of reception of your parcel, you have 14 days to return the product.
Any sent back article must be packed and labelled such as it was it in its reception and to have been worn.
* Return for Reimbursement: Return the article with the returns voucher. When we will receive the parcel, you will be paid off of the sum paid less shipping costs.
* Return for Exchange: return the article with the returns voucher. No application fee.
The article is made on the basis of an article of the same value and in stock. If you wish an article of different value, opt for a credit-note.
From reception we shall send you a code crediting your account on elodieoberle.fr. You will have to enter this code on the validation page of your new article.
The return costs are fully borne by the buyer.
* Return for Credit note: validity of one month from the purchase date of the article. Return the article with the returns voucher. No application fee.From reception we shall send you a code crediting your account on elodieoberlé.fr. You will have to enter this code on the validation page of your next order. The credit note can be used in two steps, in case the amount of the new order would be lower than the amount of your credit note.
The sums excluding shipping costs. The return costs are fully borne by the buyer.
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